Need help with setup, billing, security, or production telemetry operations?
Support paths
Onboarding help
Quickstart validation, first-ingest checks, and implementation handoff support.
Billing and plans
Upgrade/downgrade, invoice context, retention windows, and feature gating questions.
Security escalation
Trust proof, data handling clarifications, and urgent security incident communication path.
Telemetry workflows
Attribution schema, budget alert behavior, and dashboard-to-action troubleshooting.
Response expectations
Email info@opsmeter.io with workspace name and request category. Most non-urgent requests are answered within one business day.
For billing requests, include plan and invoice context. For technical requests, include endpoint tags, model names, and time window so we can route faster.
For active incidents, prefix subject with [URGENT] and include impact scope + expected blast radius.